可以直接在淘宝APP里进行转接。
具体步360问答骤：
1、在手机上找到淘宝APP，点击进入。
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2、然后进入到淘宝首页，点击右下角的我的按钮。
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3、进入我的淘宝页面后，在该页面点击客服小蜜。
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4、然后进入到客服对话页面，在输入框内输入人工客户，点击发送。
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5、这时发现还是智能客服小蜜的自动回复。
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6、我们再一次在输入框输入人工客户，点击发送。
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7、这一次，下方会跳出一个人工客服的选项。
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8、点击联系人工客服选项，会跳出一个对话框，在对话框中属于你的问题，然后点击进入人工客服。
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9、然后接进入到人工客服页面了。
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10、然后在人工客服页面选择你要服务，或直接对话框中输入问题，与客户沟通即可。
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